Report / Request Service
To help keep our community safe and clean, the City of Trail encourages residents to report problems related to roadways, ditches, storm and sanitary sewers, water, traffic and a wide variety of municipal maintenance issues.
How to report a problem
To report a problem during our regular business hours (Monday to Friday – 7:00 am to 4:00 pm) contact us at 250-364-0840 or submit a form.
How to report an emergency
To report an emergency before or after regular business hours or on the weekend, please call 1-844-851-9545.
What is considered an emergency?
| Category | Emergency | Not an Emergency |
|---|---|---|
| Roads | Tree down on road | Tree down on shoulder of road |
| Roads | Large dead animal on road (ie. deer) | Small dead animal on road (ie. cat) |
| Roads | Snow or ice on road | Driveway full of snow |
| Roads | Regulatory signs missing or broken (ie. stop sign) | Street signs missing or broken |
| Roads | Water over road | Ditch full of water |
| Roads | Open or missing catch basin or manhole covers | |
| Roads | Cave-in or sinkhole in road | Pothole in road |
| Roads | Traffic lights not working | |
| Sanitary Sewers | Sewage is backed up | Sewage is backed up |
| Sanitary Sewers | Sewage in basement | Smelly sewer water |
| Sanitary Sewers | Sewage drains not working | |
| Storm Sewers/Drainage | Ditch has crested banks | Ditch full of water |
| Storm Sewers/Drainage | Drainage pumps not working | Sump pump not working |
| Water | No water | Billing, scheduling or locates |
| Water | Water bubbling up on City property | No hot water, low water pressure |