Utility Billings

Annual utility invoices

The City of Trail issues utility invoices for annual water, sewer and garbage services via Canada Post around the third week of January of each year. Property owners are eligible to receive a discount of the utility invoice if payment is received on or before the last day in February.

• If a property owner does not take advantage of the early payment discount, utility invoices are payable in full prior to December 31. If unpaid as of December 31, the amount will be transferred to the property tax arrears account with a 10 percent penalty.

Annual utility invoice payments

• Pay online through your banking institution - you will need your City of Trail Utilities Invoice Account Number, included on your invoice (do not include the spaces) - allow for sufficient time for your payment to process before the due date.
• Pay at Trail City Hall with cash, cheque, debit card, Mastercard or Visa (a 2.4% service charge will be added to credit card payments). We are open Monday through Friday 9 AM to 3:30 PM.
• Credit card payments can be made online with a convenience fee of 2.4%.

Pre-authorized Payment Plan (PAP)

• The City of Trail utility PAP allows you to make 10 monthly instalments towards your utility bill.

• Starting each March, the pre-authorized amount will be withdrawn directly from your bank account on the 1st of each month. When utility fees are billed in the following January, your credit balance will offset the amount outstanding. It will be your responsibility to ensure the balance is paid in full by the due date. 

• To apply for the PAP, please download and fill out the authorization form (click here for fillable PDF) or visit City Hall.

Property owners must be responsible to ensure utility invoices are paid. Advertising is placed in the local newspaper alerting property owners that invoices have been mailed and advising that they should contact City Hall if not received.