Report a Problem
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To help keep our community safe and clean, the City of Trail encourages residents to report problems related to roadways, ditches, storm and sanitary sewers, water, traffic and a wide variety of municipal maintenance issues.
How to report a problem
- To report a problem during our regular business hours (Monday to Friday – 7:00 am to 4:00 pm) contact us at 250-364-0840 or email the public works clerk.
How to report and emergency
- To report an emergency before or after regular business hours or on the weekend, please call 1-844-851-9545.
What is considered an emergency?
| Emergency | Not an Emergency |
|---|---|
|
Tree down on road |
Tree down on shoulder of road |
|
Large dead animal on road (ie. deer) |
Small dead animal on road (ie. cat) |
|
Snow or ice on road |
Driveway full of snow |
|
Regulatory signs missing or broken (ie. stop sign) |
Street signs missing or broken |
|
Water over road |
Ditch full of water |
|
Open or missing catch basin or manhole covers |
|
|
Cave-in or sinkhole in road |
Pothole in road |
|
Traffic lights not working |
| Emergency | Not an Emergency |
|---|---|
|
Sewage is backed up |
Slow draining toilet |
|
Sewage in basement |
Smelly sewer water |
|
Sewage drains not working |
| Emergency | Not an Emergency |
|---|---|
|
Ditch has crested banks |
Ditch full of water |
|
Drainage pumps not working |
Sump pump not working |
| Emergency | Not an Emergency |
|---|---|
|
No water |
Billing, scheduling or locates |
|
Water bubbling up on City property |
No hot water, low water pressure |
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